Hi, I’m Julie.
I’m a product designer specializing in complex systems and internal platforms - turning ambiguous, high-stakes problems into products that scale.
Select Work
AI-powered transcription for broker meetings
Designed an AI transcription feature that shifted how underwriters captured broker meeting notes — turning a lightweight note-taking tool into a richer data source that fed the broader broker intelligence platform.
2025 • At-Bay • Product Design Lead
Broker relationship platform for underwriters
Defined the problem space and product vision from the ground up, partnering with senior leadership, PM, and engineering to build a foundation for broker data capture that supported portfolio growth strategy.
2024 • At-Bay • Product Design Lead
AI-driven invoice automation for cybersecurity insurance claims
Mapped the end-to-end AI extraction pipeline and designed the validation, routing, and blocked-invoice resolution workflows — helping the team hit 85% straight-through processing and $130M in payments processed in year one.
2024 • At-Bay • Product Design Lead
AI-powered cybersecurity claims intake automation
Designed a risk-based AI rollout strategy for claim intake, introducing phased extraction with human-in-the-loop verification that reduced intake time from 20+ minutes to under 5 while maintaining decision quality.
2024 • At-Bay • Product Design Lead
Claims processing platform for insurtech
Built the platform from the ground up, standardizing processes, streamlining operations, and being recognized as one of the strongest claims tools in the industry while strengthening broker relationships and supporting business growth.
2024 • At-Bay • Product Design Lead
Customer-facing death claims intake & profile experience
Redesigned sensitive customer-facing flows including death-claims intake, post-intake claims tracking, and profile management — improving clarity and usability across high-stakes policyholder touchpoints.
2026 • MetLife • Senior Product Design Consultant
Enterprise intranet for 2,000+ employees
Designed and built an intranet that gave employees across the organization direct access to company resources, reports, and internal communications — replacing fragmented channels with a centralized hub.
2022 • Tropicana • Senior Product Design Consultant
Consumer credit-building mobile app
Founding designer who built the core product and expanded the portfolio for underserved users looking to build credit. Led rebranding and marketing design direction while managing two junior designers.
2021 • Kikoff • Founding Product Designer
Builder application and management portal
Redesigned the end-to-end builder application flow and management experience, simplifying a complex multi-step process for contractors working with the utility provider.
2020 • SDG&E • Senior Product Design Consultant
Clinical operations and customer support platform
Initiated and led design for a HIPAA-compliant internal platform connecting provider notes, patient data, insurance, and pharmacy fulfillment — defining a net-new backend support process for the company.
2019 • Ahead • Founding Product Designer
Patient-facing mental health application
Founding designer who built the patient experience from scratch, creating a streamlined and sensitive flow for mental health patients navigating appointments, prescriptions, and provider communication.
2019 • Ahead • Founding Product Designer
Testimonials
“Julie was absolutely fundamental in taking our product from 0 to 1. She deeply immersed herself in understanding user needs and pain points, ensuring that every design decision and user flow directly served the end user. She led At-Bay’s design system initiative from the ground up—one that not only supported our initial product but could be scaled and reused across future products. Just as importantly, Julie continued to be a vital part of the team as we strategized product and feature roadmaps. Her close collaboration with engineering allowed us to move efficiently, make smart trade-offs, and consistently deliver a great user experience on time.“
Jacqueline Ryan, Senior Product Manager @ At-Bay“Working with Julie as a frontend developer was a genuine pleasure. Together we worked on aligning our design system with Storybook, a challenging and ongoing effort that truly showed her leadership and open-minded approach to collaboration. She is always receptive to feedback while keeping the user experience at the forefront. Any team would be lucky to have her!”
Yuval Peretz, Front-End Engineer @ At-Bay (Tel Aviv)“Working with Julie in her role as a Product Designer has been an absolute joy. Julie's outstanding design aesthetics consistently elevated our projects, she played an instrumental role in organizing our design system and brought much-needed clarity to our work. Always open to feedback with attentive listening skills, Julie makes collaboration seamless. Her unique blend of creative talent, organizational skills, and collaborative spirit would make her an invaluable addition to any company.“
Ricardo Huang, Product Designer @ At-Bay